We make our clients happy!
I just wanted to say how impressed I have been with the dressage module of MSS. I particularly like the 'live feed' as I can quickly see how many entries we have received to date, the setting times element is very clever and easy to use and enables me to see how the day of competition is panning out and whether or not additional entries can be accepted.
The 'live feed' of results is extremely high tech and I have been spreading the word and have only received very positive feedback from our competitors.
Thanks for all your hard work and long hours I know you put in to providing the fantastic product and services.
Duncan Whitney-Groom, Shows and Events Coordinator: Merrist Wood Arena
Grandstand Group has worked with Equine Affairs for the last 6 years. We have found the team at Equine Affairs to be passionate about their work, diligent, creative, professional and reliable. Their approach to delivering our requirements has been second to none. Equine Affairs delivered a better system than we could have hoped for whilst ensuring that we have received the most cost effective solution available to meet the needs of our business both now and moving forward. Due to the success of the first project we have commissioned Equine Affairs for future work and would not hesitate to recommend the company or their service.
Helena Pettit, Managing Director Grandstand Media Ltd: Horse of the Year Show
The Affairs Group of companies have supported the British Equestrian Federation in the build and development of the Equestrian World Class Database, which is utilised across all of the World Class Programmes, by staff, consultants and athletes.
Equine Affairs were integral in developing the most appropriate software and providing advice on the structure of the system, which has allowed us to capture comprehensive data across a number of areas. Its use across multi-platforms is vital for our consultants during home-team visits and provides a great supporting structure to the Programmes work.
The ongoing support we receive, through hosting, maintenance and further site development has been very impressive and has always been delivered on a timely basis. Their experts boast an inherent understanding of the equine industry and have been a joy to work alongside.
Sarah Armstrong World Class Programme – Head of Administration and Logistics
The ´My Show Secretary and Online Entries´ system created by Affairs Group is a breath of fresh air for the equestrian show secretary. It has proved easy to learn and to use and offers a level of support and features that I have not come across before. From start to finish this system goes a long way to simplify the secretary´s processes with only minimum input
Gareth Jenkins, Events Manager: Bury Farm Equestrian Centre
We saw an immediate and surprising take up of online entries across all disciplines almost immediately with even our most unlikely clients using it! The entry still came direct to us and to our bank account so in fact the process was preferred by all.
Helen Gallop: CEO and Partner of Summerhouse Equestrian Centre, Gloucestershire
Your software just gets better and better.
I am very impressed with it and your service, and so happy we joined you!
Debbie Cross - The Croft Equestrian Centre
Since using My Show Secretary it has been so easy to sort the dressage times, especially the riders who are competing with more than one horse. It makes it so easy to see when their other times are and it has reduced the time is takes by miles. The same goes for the results. I can do them as they happen and at a touch of a button have them ready in BD format! Before My Show Secretary the results took me ages with a lot of cutting and pasting and huge room for mistakes to happen! Now all I have to do is enter the score and the programme does the rest! I would highly recommend my show secretary to other show secretaries; the support is fantastic especially when you first start. I always had somebody on the end of the phone, even out of office hours, to help me with any queries.
Mandy Gache – Oldencraig EC, Surrey. British Dressage Secretary
I have used My Show Secretary for several years now to run all the events at Wellington Riding. We are a busy centre with a very full calendar of events with levels from unaffiliated amateur shows to national level professional shows. I find the system very easy to use, time saving and efficient. The staff at Equine Affairs are always responsive and it has been a pleasure to work with them to develop the MSS system.
Lucinda Freeman Show Secretary Wellington Riding
When we contacted Equine Affairs we were having severe problems with our current website provider. Hayley and Victoria came to see us promptly and it was very refreshing to actually talk to a 'horsy person' who knew about computer and the technical stuff!!
We told them what we wanted and within 2 days they had come back to us with a draft website and all the information. This was pretty amazing compared to what we had been used to. The new website with our major August show schedule was up and running within 4 days, brilliant. Any alterations and teething problems we had were quickly sorted and they were always on the end of the phone - the personal touch, so refreshing.
Since that time, we have been very impressed with their service with all updates and results going onto our website quickly. I was particularly impressed when I emailed results on a Sunday morning thinking they would be ready for them on Monday morning and they emailed me by 11am Sunday morning to say results on website.
They really do work 7 days a week.
Caraleen Light: Pyecombe Horse Shows, Brendon Stud, Brendon Horse & Rider Centre
I have been using MSS via Equine Affairs for the past 6 years for the running of my website and Show entries and management.
Gradually I have moved to using all of the various modules of the software and cannot speak highly enough of both the system and of the back-up service that Equine Affairs provide. The administration of dressage entries and times has become easily manageable, saving me both time and money (and stress!). Results are entered directly onto the live system, meaning less paperwork, fewer mistakes and again saving time and money. The ability to directly market all my riders from one event, or notify them of changes at an event is a brilliant addition.
The Equine Affairs team are friendly and personal, yet ultimately professional, and what's more are contactable 24/7. I have never failed to contact them when needed – and have always received a friendly and helpful response. I simply wouldn't be without them!
Ros Blackmore: Fenning Farm EC
I cannot speak highly enough of Victoria and Hayley. Not only were they on hand, night and day to answer my queries but they never seem to tire of my silly questions! The system is slick and easy to use making the whole entries process so much quicker and simpler. Online entries increased dramatically from the first competition we used the system for and we've found we attracted new riders to the centre purely using myshowsecretary. Not only does this system do everything we require of it as a show centre, but the customer service is second to none. We are absolutely delighted to be using this programme.
Sarah Beveridge: Swalcliffe Park Equestrian Ltd
Hayley & Victoria were highly recommended to me when I was looking for a new website design. Right from our very first meeting I felt confident they could design my new site to the very highest standards and therefore I left everything in their hands. Their creative ideas are second to none! They kept me informed with every step of the design and even visited me at the stables to have a clear perception of myself and my business. This has been portrayed throughout the whole website and I am thrilled with the outcome. Affairs Group are a professional and dedicated team and I highly recommend them. The feedback from my site has been incredible, I am proud it is mine and that is all thanks to Hayley and Victoria!
Stacey Munson: Stacey Munson Dressage
Wednesday 15th February 2012 saw the launch of the most recent website that the Affairs Group has built for us. As with our other websites, Hayley has interpreted our brief with incredible creative flare and accuracy resulting in a website that has surpassed expectation. Hayley has enabled an idea to become reality, giving us an opportunity to grow our business. She also takes care of the website updates, a hugely important service, keeping the websites fresh, inviting and relevant
Sara Tusting: Tusting & Twyman Ltd, Carlton Cross Country, Billy Ruffian, The Barn Concerts & St James Arcade
We began working with Equine Affairs in December 2006. Our previous website was difficult and tedious to update. This meant that we were never able to keep our competitors fully informed; which is of course one of the most important parts of running a successful competition centre. The Equine Affairs team are always professional and courteous, nothing is too much trouble and updates to the site are always done promptly. The team also have the added bonus of actually knowing about the equine industry - at all levels. This has been a massive advantage to us, for example; they know the importance of putting times on the website promptly!
Equine Affairs recognise the need to constantly develop; we have found that they listen to what we need. We are now using their online entries system; we are confident that this will ease our administration and keep a better record of our show accounts.
Helen and Mark Wells: Proprietors: Weston Lawns
Equine Affairs have been excellent to work with, efficient, professional and a great understanding of what was required for the Ponies (UK) website. From point of conception to going live they made the whole process work effortlessly and took the time to understand what Ponies (UK) was about. I would recommend them without hesitation.
Sarah Chapman: Ponies UK
As a smaller, local show, Kimpton Horse Show has seen a great response from using the Riding Life and Show Secretary systems and has seen an increase in pre-show entries. The system offers a cost effective option for us as the organiser and a easy to us system for our competitors, that is linked directly from our own website. Our entries were set up quickly and easily by the Equine Affairs team, who are a pleasure to work with and always on hand to offer help, support and make any changes we needed. Highly recommended!
Kimpton Horse Show
The service provided by the site is slick, innovative and informative. The Equine Affairs team has got to be one of the most professional and attentive in our industry........ They are quite brilliant! A fact clearly reflected in their success.
Tracey Lloyd: PR & Marketing Manager, NAF
Affairs Group have that personal touch that many other companies in the same vein often lack and would recommend anyone looking to move forward to try them out, you won’t be disappointed.
I have always found the staff to be friendly and courteous and so easy to work with. I was a little skeptical at first about online entries but I have now found that nearly 80% of entries that have to be done "before" the day are being taken online, the response from competitors has been tremendous and I have never had any problems throughout. Our clients have found the website and online entry facility such an asset to planning their competition routine without the need for paper schedules that often get mislaid.
Ian Bareham: Petley Wood, W Sussex
For further testimonials or references please contact our team on 0871 2303649 or [email protected]
and we’ll be happy to provide these for you.